Last summer, an older lady hit my car in our church parking lot. Nobody was hurt, we were friendly (just came out of church!) and she admitted she had a tough day and apologized.
We exchanged information and she said she had a former student who had a body shop and she asked if I would go see him for an estimate. No problem. No need for a police report or anything.
I went to her friend, he gave an estimate and he told her the damage (about $500)
She turned it over to her insurance company, State Farm. She gave me the number to call so they could have it fixed and send the check. So far so good.
Then I get a call from someone from State Farm named Johnson Chon. He had to be the rudest, loudest jerk I have ever dealt with on the phone.
Even though his client had admitted her fault, Johnson Chon tried to pin it on me. He asked, accusingly, why no police report. I explained. He demanded that I describe the church parking lot and said since there were no traffic signs; his client was not at fault. Traffic signs in a church parking lot?
He went on and on, getting louder and louder and more obnoxious. I reported this to the lady who hit me and she apologized and said she would call them.
In a few days she called back and said that Johnson Chon told her that maybe she didn’t hit my car because there was no police report and no traffic signs in the parking lot. He told her she/they shouldn’t have to pay. By this time, she was very confused and we commiserated about the badgering tactics of this jerk.
In a nutshell, she was so badgered and intimidated by this rude, obnoxious State Farm rep that she cancelled the claim with them.
So State Farm saved a few hundred dollars and cost an old lady some cash and badgered a few people into never doing business with them. And hopefully convincing others to not do business with them either.
I am sure Johnson Chon will go far.