I know it’s almost a cliché to talk about the “ignorant” end user. You know, the person searching for the “any key” or using the CD tray as a cup holder.
But this one was new (to me) and funny.
A help desk guy got an end user on the line and started walking through steps to try and troubleshoot. He asked her to go to My Computer and in a few moments, there she was with phone in hand. She did what she was told and went to “My Computer”